Returns Policy
RETURNS
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Our policy lasts 180 days. If 180 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, you must tell us why you are requesting to return your item, and what we can do to change your mind. You must also provide a description of what you are doing and what we might do to avoid this from happening again. We believe this is a fair way to compensate us for the extra time, effort, and cost of accepting returns, especially returns that cannot be resold.
Non-returnable items:
* Downloadable software products
* Printed products that have been filled in.
To complete your return, we require a receipt or proof of purchase, or sufficient details to identify you and your purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of wear.
* Any item that is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 180 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund after 45 days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@worklifeenglish.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We will replace items if they are defective or damaged when you receive them. You may also request a refund if you ordered the ordered a product that does not work for your situation, If you need to exchange an item, send us an email at info@worklifeEnglish.com in which you must tell us why you are requesting to exchange your item, and what we can do to change your mind. You must also provide a description of what you are doing and what we might do to avoid this from happening again. We believe this is a fair way to compensate us for the extra time, effort, and cost of accepting exchanges. We will read and accept your request in almost all situations where you have provided the information requested above. When you receive our email acceptance of your request for an exchange, send your item to: Authors & Editors, 10736 Jefferson Blvd. #604, Culver City, CA, 90230-4933, United States.
Shipping
To return your product, you should mail your product to: Authors & Editors, 10736 Jefferson Blvd. #604, Culver City, CA, 90230-4933, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.